Terms and Conditions
These Terms and Conditions govern all activities conducted through Gambana Casino. By registering an account, players acknowledge reading, understanding, and accepting these terms in their entirety.
Account Registration and Eligibility
Age and Location Requirements
Players must be aged 18 years or older to create an account. Gambana serves United Kingdom residents exclusively. Attempting registration from restricted territories results in account suspension and forfeiture of funds.
Account Verification
Identity verification remains mandatory before withdrawals process. Required documentation includes:
- Government-issued photo identification
- Proof of address dated within three months
- Payment method verification where applicable
Failure to complete verification within 30 days may result in account restrictions. All submitted documents undergo secure handling in compliance with data protection regulations.
Account Limitations
Each individual may maintain one account only. Multiple accounts discovered lead to immediate closure and potential winnings void. Accounts remain non-transferable and solely for personal use.
Bonus Terms and Conditions
General Bonus Rules
All promotional offers carry specific terms which players must review before opting in. Standard conditions unless otherwise stated:
| Condition | Standard Term |
|---|---|
| Wagering requirement | 35x bonus amount |
| Minimum deposit | £20 |
| Maximum stake | £5 during wagering |
| Expiry period | 30 days |
| Maximum conversion | 10x bonus value |
Game Contributions
Different game categories contribute varying percentages toward wagering requirements:
- Slots and scratch cards contribute 100%
- Table games and video poker contribute 10%
- Live dealer games contribute 10%
- Progressive jackpot slots contribute 0%
Management reserves authority to exclude additional titles without notice.
Bonus Abuse
Suspected bonus abuse triggers investigation potentially resulting in:
- Bonus and associated winnings void
- Account suspension or closure
- Exclusion from future promotions
Abuse includes but is not limited to irregular play patterns, multiple accounts, and exploiting technical errors.
Deposits and Withdrawals
Deposit Processing
Deposits credit instantly for most payment methods. Gambana accepts no responsibility for delays caused by payment providers. Minimum and maximum limits vary by method.
Withdrawal Procedures
Withdrawal requests undergo security review before processing. Standard processing timeframes:
- E-wallets: Within 24 hours
- Debit cards: 1-3 business days
- Bank transfers: 3-5 business days
Large withdrawals may require enhanced verification. Gambana reserves the right to process substantial sums in instalments.
Refused Transactions
Withdrawals may be refused where:
- Verification remains incomplete
- Bonus terms appear violated
- Fraudulent activity is suspected
- Technical errors affected gameplay
Responsible Gambling
Gambana commits to promoting responsible gambling practices. Available tools include:
- Daily, weekly, monthly deposit limits
- Session duration reminders
- Temporary cool-off periods
- Permanent self-exclusion
Players experiencing gambling difficulties should contact GamCare at 0808 8020 133 or email help@gamcare.org.uk for confidential support.
Intellectual Property
All content, designs, and software remain Gambana property or licensed materials. Reproduction, distribution, or commercial use without written consent constitutes infringement subject to legal action.
Limitation of Liability
Gambana accepts no liability for:
- Losses arising from gameplay decisions
- Technical malfunctions beyond reasonable control
- Third-party payment provider errors
- Internet connectivity issues
Maximum liability under any circumstances shall not exceed the balance held in the player’s account at the relevant time.
Amendments
These terms may be updated periodically. Continued platform use following amendments constitutes acceptance. Material changes prompt notification via registered email address.
Governing Law
These terms fall under United Kingdom jurisdiction. Disputes proceed through applicable regulatory channels before court proceedings. Players agree to attempt resolution through customer support initially.
Contact Information
Queries regarding these terms should be directed to customer support via live chat or email. Response times typically fall within 24 hours for written correspondence.